I think every technician should be required to perform a simple exercise of installing equipment remotely with a non-technical person.
Having to stop and think about all the things that could possibly go wrong, how somebody else interprets what you mean, versus what you are saying is valuable. Not to mention you build a pretty good rapport and get a better understanding of people's technical skills with clients in remote sites.
In this video, I walk you through a true scenario where I shipped some hardware to a client along with one of my diagrams explaining what plugs into what, and things were not going well.
Enjoy
