One of my personal criteria for troubleshooting tools is the ease in which you can capture the screen, report, and how to retrieve that information.
Trying to take a photo of the screen while avoiding screen glare is not acceptable and I’m getting tired of writing my own scripts as a workaround.
I have to give the folks at NetAlly credit for their products on how easy it easy to capture data and get access to it.
In this video, I show you how to perform a simple screen capture (which was built into Android). I then take it to the next level by showing you how easy it was for me to upload the file to my Link-Live portal. I just realized that I didn’t mention that you could just as easily copy the files using a USB flash drive.
I want to stress how important it is to have a process, workflow or procedure to delete the files from the unit after you are done. This is critical when dealing with capture files.