Jun 23, 20231 min read

Trials and Tribulations - VOIP Migration *

Well here we go again with another install.

I was asked to help with a VOIP migration and the first thing I asked was, “Do you have documentation? “ I was assured by the client that they had all the documentation and it would be there on the day of the installation. I asked if they would mind sharing it and they said they’re too busy right now. In my experience that raises a big red flag but I had to let it go.

I get there for the installation only to find out that the documentation is out of date.

I suggested that the first thing we do is determine which lines are in use along with the respective phone number. Since the old lines were standard old pots lines, I took an old analog phone, called my cell phone, and documented which line had which phone number. I then used some folder labels that I always carry around and labeled the physical lines with the respective phone number.

To me, this exercise seemed like a fairly obvious thing, but to my client, they thought it was black magic LOL.

Needless to say, I took the time to document the installation with drawings, downloaded manuals, and some photos.

I will post more details as you go through the migration with my trials and tribulations and hope you enjoy it.